Shipping policy

Shipping Policy

At AT Auto Shoppe, we are committed to delivering your automotive products safely and efficiently, both locally and internationally.

1. Order Processing Time

1.1. All orders are processed within 1–3 business days (excluding weekends and public holidays).

1.2. Orders placed after 5:00 PM (MYT) will be processed the next business day.

1.3. During peak periods (sales, promotions, or holidays), processing time may be slightly extended.

2. Local Shipping (Malaysia)

2.1. Delivery typically takes 1–5 business days depending on your location.

2.2. We use trusted courier partners such as J&T Express, Pos Laju, DHL eCommerce, or equivalent.

2.3. Shipping fees are calculated at checkout based on:

a. Weight & size of items
b. Delivery location

3. Local Shipping (Malaysia)

3.1. We ship worldwide to selected countries.

3.2. Delivery typically takes 5–14 business days, depending on destination and customs clearance.

3.3. International shipping rates are calculated at checkout.

Important Notes for International Orders:

Customers are responsible for:

        a. Import duties
        b. Taxes
        c. Customs clearance fees

These charges are not included in our product or shipping prices.

4. Shipping Confirmation & Tracking

4.1. Once your order has been shipped, you will receive a confirmation email with tracking details.

4.2. Tracking updates may take 24–48 hours to reflect in the courier system.

5. Delays & Delivery Issues

While we strive to meet delivery timelines, delays may occur due to:

  • Courier disruptions
  • Weather conditions
  • Customs processing (international orders)

AT Auto Shoppe is not liable for delays caused by third-party shipping providers, but we will assist in tracking and resolving issues.

6. Incorrect Address

6.1. Please ensure your shipping details are correct before checkout.

6.2. We are not responsible for orders delivered to incorrect addresses provided by the customer.

6.3. Additional charges may apply for re-delivery.

7. Damaged or Lost Parcels

7.1. If your order arrives damaged or is lost in transit:

a. Contact us within 48 hours of delivery
b. Provide photos (if applicable)
c. Include your order number

We will investigate and arrange a replacement or resolution where applicable.

8. Contact Us

For any shipping-related inquiries, please contact:

AT Auto Shoppe
📧 Email: support@atautoshoppe.com
📍 Website: https://www.atautoshoppe.com