Refund policy
RETURN AND REFUND POLICY
Last Updated: 12/05/2022
Thank you for shopping at www.atautoshoppe.com. We value your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase.
1. Returns
1.1. Eligibility: We accept returns within [7] days from the date of delivery for eligible items. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when received.
1.2. Non-Returnable Items: The following items are not eligible for return:
a. Customized or personalized products.
b. Items marked as "Final Sale" or "Non-Returnable."
c. Products that have been used, damaged, or altered.
2. Vehicle Models and Country Restrictions
2.1. It is the responsibility of the customer to ensure that the products they order are compatible with their specific vehicle make and model.
2.2. Additionally, customers should be aware of any restrictions or regulations related to the use of automotive products in their country or region. We recommend that customers verify the compatibility and legality of the products they intend to purchase in their area before placing an order.
2.3. If a customer places an order without providing accurate vehicle information or fails to consider local restrictions and regulations, and subsequently, the product is incompatible or prohibited in their region, we will not be held responsible, and we will not accept any refunds for such cases.
3. How to Initiate a Return
3.1. To initiate a return, please follow these steps:
Step 1: Contact our customer support team at atauto01@gmail.com within [3] days of receiving your order.
Step 2: Provide your order number, the name of the item you wish to return, and the reason for the return.
3.2. Our customer support team will provide you with instructions on how to return the item, including the return address.
4. Refunds
4.1. Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
4.2. If your return is approved, a refund will be processed to the original method of payment within 10 to 14 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
4.3. If your return is rejected, we will provide a detailed explanation via email.
5. Exchanges
5.1. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
6. Shipping Costs
6.1. Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item) even after us being informed.
7. Cancellations
7.1. Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled. If you wish to cancel an order, please contact us immediately.
8. Contact Us
8.1. If you have any questions or concerns regarding our return and refund policy, please contact us at [contact@email.com].
9. Changes to this Policy
9.1. We reserve the right to amend this return and refund policy at any time. Any changes will be posted on this page with the updated policy effective immediately upon posting.
